YONIQ / HELP CENTER
Answers that get you back to playing.
Quick answers for orders, delivery, returns and product setup—without the runaround.
Where can I find product manuals?+
Visit the Support Center, choose your product, and open the available setup or care guide.
When will my order ship?+
Orders are processed within 1–5 business days after payment confirmation. Tracking details are emailed once the order ships.
How long does delivery take?+
For United States orders, estimated delivery is 5–10 business days after shipment. Carrier delays, weather and peak seasons may affect timing.
How do I track my order?+
Use the tracking number in your shipping confirmation email. If it has not arrived within five business days of ordering, please contact us.
What is the return window?+
Eligible items may be returned within seven days of receipt, subject to the conditions in our Returns policy.
What if my item arrives damaged or incorrect?+
Contact us as soon as possible with your order details so the team can review the issue and help make it right.
Where do you currently ship?+
We currently provide shipping services for customers in the United States and Japan. See the Shipping policy for full details.